This Privacy Policy explains how MarsLabs ("MarsLabs," "we," "us," or "our") operates Avira and how we collect, use, store, disclose, and protect information when you use the Avira website, mobile application, and related services (collectively, the "Service").
Avira is an AI companion service that lets users discover and interact with virtual companions and access related personalized features.
1. Who We Are
Avira is owned and operated by MarsLabs.
Email: m4rsl4bs@gmail.com
2. Information We Collect
Depending on how you use Avira, we may collect the following categories of information:
2.1 Account and Profile Information
- Name or profile name, if provided
- Email address or phone number
- Account or user identifier
- Authentication and account-status information
- Profile preferences and settings
2.2 Conversations and User Content
We may process the messages, prompts, images, feedback, and other content you submit to provide companion conversations, personalize the Service, maintain safety, and improve functionality. Please do not submit information that you do not want processed as part of the Service.
2.3 Subscription and Payment Information
If you purchase a subscription, trial, credits, or another paid feature, we may receive information such as your plan, subscription status, transaction identifier, payment status, billing cycle, and refund status.
We do not directly store full card numbers, UPI PINs, bank passwords, or similar payment credentials. Payments may be processed by app stores or third-party payment providers under their own terms and privacy policies.
2.4 Usage and Technical Information
- IP address
- Device type, operating system, browser, and app version
- Device or advertising identifiers where permitted
- Pages, screens, companions, or features viewed
- Dates, times, and duration of activity
- Crash reports, diagnostics, and performance information
- Notification and communication preferences
2.5 Cookies and Similar Technologies
Our website may use cookies, local storage, pixels, or similar technologies to provide essential functionality, keep accounts secure, remember preferences, measure usage, and improve performance. Where required, we will request consent before using non-essential technologies. You can also manage cookies through your browser settings.
3. How We Use Information
We may use information to:
- Provide, operate, maintain, and personalize Avira
- Create, authenticate, secure, and manage accounts
- Generate and deliver companion conversations and related features
- Process subscriptions, trials, purchases, renewals, and refunds
- Provide customer support and respond to requests
- Analyze usage and improve reliability, safety, design, and performance
- Send service messages, security alerts, and permitted updates
- Detect fraud, abuse, spam, unauthorized access, and security threats
- Enforce our terms and comply with applicable legal obligations
4. AI Processing
Avira uses automated systems and may use third-party AI or infrastructure providers to generate responses and operate the Service. Content you submit may be transmitted to and processed by these providers solely as needed to provide, secure, and improve Avira, subject to applicable agreements and law.
AI-generated responses may be inaccurate or inappropriate and should not be treated as professional medical, legal, financial, or emergency advice.
5. Third-Party Services
We may use third-party providers for services such as:
- Authentication and account management
- AI model processing and content moderation
- Hosting, databases, storage, and content delivery
- Analytics, diagnostics, and crash reporting
- Payments, subscriptions, and app-store billing
- Email, SMS, notifications, and customer support
These providers may process limited information on our behalf or under their own privacy policies. The providers used may change as Avira develops.
6. How We Share Information
We do not sell your personal information. We may share limited information:
- With service providers: when necessary to host, operate, analyze, secure, support, or accept payment for the Service
- For legal reasons: when required by applicable law, court order, government request, or legal process
- For safety and security: to investigate or prevent fraud, abuse, unauthorized access, or harm
- During a business transaction: in connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate safeguards
- With your consent: when you request or authorize a disclosure
7. Data Retention
We retain personal information only for as long as reasonably necessary to provide the Service, fulfill the purposes in this policy, resolve disputes, prevent fraud and abuse, meet accounting or legal requirements, and enforce our agreements.
Retention periods vary by the type of information and why it is processed. When information is no longer required, we may delete, anonymize, or aggregate it, subject to reasonable backup and legal-retention periods.
8. Your Choices and Rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain processing.
To make a privacy or account-deletion request, email m4rsl4bs@gmail.com. We may ask you to verify your identity before completing a request. Some information may be retained where required for security, fraud prevention, payment records, disputes, or legal compliance.
9. Security
We use reasonable technical and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or electronic-storage system is completely secure, and we cannot guarantee absolute security.
10. International Data Transfers
Your information may be processed in India and in other countries where our service providers operate. Where applicable, we take reasonable steps intended to protect information in accordance with this policy and applicable law.
11. Children's Privacy
Avira is intended only for users who are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided information to us, contact m4rsl4bs@gmail.com so we can review and take appropriate action.
12. Third-Party Links
The Service may contain links to app stores, payment pages, websites, or services operated by others. We are not responsible for their content or privacy practices. Please review the privacy policy of any third-party service before providing information to it.
13. Changes to This Policy
We may update this Privacy Policy as Avira or applicable requirements change. When we do, we will revise the "Last updated" date above. We may also provide additional notice of material changes through the Service or another reasonable channel.
14. Contact Us
For privacy questions, complaints, account-deletion requests, or other data-related concerns, contact:
- Business: MarsLabs
- Email: m4rsl4bs@gmail.com